Patient Info

What to expect on your first visit

Kung Acupuncture believes in a strong patient-practitioner relationship. We will be reviewing your medical history as well as any health concerns associated with it. Please come ready to discuss your medical history as well as bring any medications you are currently taking.

For more information, please check out the FAQ section.

Here are some tips to prepare before your first visit:

• The initial treatment will involve a tongue and pulse diagnosis, therefore, we encourage you NOT to brush your tongue before your visit.  (The tongue coating allows us to see a more accurate picture of your digestive system and total health).

• Masks are mandatory upon entering and leaving the office.

• You may come dressed in comfortable, loose clothing or have the option of draping.

• Do eat something small if you haven't eaten all day. Acupuncture tends to lower blood pressure, so please eat to prevent fainting.

• Avoid caffeine, strenuous exercise, drinking alcohol, and eating anything heavy at least two hours before and after treatment.

• Please bring paperwork for any referrals from Doctors & Specialists.

• For your Facial Rejuvenation visit, you have the option of arriving with your face pre-washed or having it washed at the appointment.

Office Policies

As Kung Acupuncture continues to grow, we’ve implemented new office policies for 2026. These policies are designed to protect the quality of care we provide and support the most effective treatment outcomes possible. Your cooperation allows us to maintain a calm, focused environment necessary for optimal care and recovery.

PARKING

The KUNG ACU on-site parking space is available on a first-come, first-served basis.
Please depart promptly after your appointment to allow access for the next patient.
No idling, please.

APPOINTMENTS, CANCELLATIONS & RESCHEDULING

Cancellations and rescheduling appointments must be made prior to 48 hours of scheduled appointment thorugh notifcation of text, phone call, or email. Rescheduling for initial appointments must be completed within 60 days of original scheduled appointment.

Due to high patient demand and an active waitlist, grace cancellations are no longer available.
Please carefully review your appointment confirmations and plan accordingly.

 Refund Policy

All sales are final. Appointment purchases are non-refundable. This includes packages and individual sessions.
Appointments may be rescheduled in accordance with our 48-hour cancellation policy, but no refunds will be issued for any services booked.

Late Arrivals

Appointments will be forfeited if the client arrives more than 15 minutes late.
Treatment time will not be extended to accommodate late arrivals.
No exceptions.

No-Shows

Failure to arrive for a scheduled appointment without proper notice will result in the full appointment fee being charged.

A valid credit card is required on file for all patients and will be charged in accordance with our cancellation and no-show policies.

Incomplete Intake Forms

All required intake forms must be completed prior to the scheduled appointment time. Appointments may be delayed or rescheduled if paperwork is incomplete.

Patients who have not been seen by Dr. Kung within the past 12 months will need to rebook as a new patient.

PRICING UPDATES

Due to increased costs associated with tariffs on TCM products, our pricing has been adjusted for 2026.

Please note:
• A slight increase in service pricing
• All credit card transactions include a 5% processing fee

Packages

All 10 session packages must be completed within 6 months of purchase date.

All 20+ session packages must be completed within 12 months of purchase date.

All packages are non-refundable upon sale and non-transferrable unless otherwise deemed by Kung Acupuncture.

SUPERBILL POLICY

Superbills are issued once per month and will be sent on the last Friday of each month.
Please allow appropriate processing time and plan insurance submissions accordingly.

COMMUNICATION

Office communication via text, email, and phone is available during business hours:

Monday–Friday: 9:00 AM – 5:00 PM
Closed Wednesdays & Weekends

Messages received outside of office hours will be returned on the next business day.

PHONE / LAPTOP / iPAD & WAITING ROOM ETIQUETTE

To preserve a calm and therapeutic environment, all devices must be silenced or turned off upon entering the office.
No exceptions.

We kindly ask that all patients maintain a quiet and respectful atmosphere in the waiting area to support the comfort, privacy, and care of others.

GUEST POLICY

Only patients receiving treatment are permitted in treatment rooms unless otherwise approved by staff.

PRODUCT SALES

All herbal formulas, supplements, and retail products are final sale.

HEALTH & HYGIENE

Patients experiencing fever, flu-like symptoms, or any contagious illness must reschedule their appointment.